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Refund and Returns Policy

We are happy to provide easy returns for you.  If you are not satisfied with your purchase, please reach out to our up4® Care Team at or phone 1-800-722-3476.

In order to efficiently assist, please have your order number available when requesting a refund. 


We are here to help Monday-Friday, 9am-6pm, ET.  

Please note the following:

  • Do not discard the product(s) before contacting us.
  • Refunds are only for products that have been purchased within the previous 60 days
  • All refunds are applied to the original form of payment

Need Additional help?

Contact us for questions related to refunds and returns.